ZIKORYSupport
Help with ZIKORY
Answers to what people ask most, and a way to reach a person when they do not cover it.
Write to us
Tell us what happened and what you expected instead. If it concerns one capsule, include its link — it helps us find the problem faster.
We answer within two business days.
Common questions
How do I open a capsule someone sent me?
Open the link they shared. If the capsule has an opening date, the page counts down to it and opens itself when the time comes. You do not need an account to open a capsule.
The link asks for a password.
Its owner protected it. The password is not stored anywhere we can read, so only they can tell you what it is — ask them directly.
I forgot the password I set on my own capsule.
It cannot be recovered, by us or by anyone. Open the capsule in the app and set a new password; the old one stops working immediately.
How do I cancel my subscription?
Subscriptions are billed by Apple, so they are cancelled in your device settings: Settings → your name → Subscriptions → ZIKORY. Cancelling keeps your access until the period you paid for ends.
How do I delete a capsule?
In the app, open the capsule and choose delete. A shared capsule's link stops working the moment it is deleted.
How do I delete my account?
In the app: More → My account → delete account. This removes your capsules, their media, and your account itself. It cannot be undone.
Someone sent me something they should not have.
Open the capsule and use the report button on that page. If you are signed in you can also block the sender, and their capsules will stop opening for you on every link.
I blocked someone and want to undo it.
Visit the blocked senders page while signed in.
Still stuck? Write to us — a person reads every message.